Handheld POS Systems for Restaurants: Should You Use Tableside Ordering?
Restaurant technology continues to evolve, and one feature that has gained attention in recent years is handheld POS devices for tableside ordering and payments.
For some restaurants, handheld devices improve service speed and efficiency. For others, traditional POS terminals still work perfectly well.
The real question isn’t whether handheld devices are better.
It’s whether they make sense for your specific operation.
Why Restaurants Use Handheld POS
Handheld POS devices allow servers to take orders and process payments directly at the table instead of walking back and forth to a stationary terminal.
This can offer several benefits:
• faster order entry
• fewer order mistakes
• quicker payment processing
• improved table turnover during busy periods
Even small improvements in speed can make a noticeable difference during a busy service.
Older style bulky handheld POS
How Handheld POS Technology Has Evolved
Early handheld POS devices generated a lot of excitement, but many restaurants found them difficult to use. Many early models were bulky, heavy, and built with large integrated receipt printers that made them awkward to carry throughout a shift and didn’t fit in a pocket or apron.
Today’s handheld devices are much more practical. Many modern models are:
• lightweight and compact
• small enough to fit in an apron or pocket
• designed with longer battery life
• built for durability in busy restaurant environments
Some larger tablet-style handhelds now include secure hand straps or crossbody straps, allowing servers to carry the device comfortably while keeping their hands free for trays, drinks, and plates.
Tableside Ordering Creates More Upsell Opportunities
Having a POS device at the table can also create more natural opportunities for servers to suggest add-ons and upgrades.
When servers can see modifiers and options in real time, it becomes easier to ask questions like:
• “Would you like to add chicken or shrimp?”
• “Can I bring another round?”
• “Would you like to upgrade that side?”
Industry research has shown that tableside ordering can increase average check sizes because servers are prompted to suggest additional items during the ordering process. In some cases, restaurants report average checks increasing by as much as 20% when handheld devices are used effectively.
When Handheld POS Makes Sense
Handheld POS devices tend to work especially well for restaurants with:
• large dining rooms
• outdoor patios
• high-volume service
• fast table turnover
In these environments, entering orders and processing payments at the table can reduce unnecessary trips across the restaurant and keep service moving smoothly.
When Traditional POS Still Works Well
Handheld devices aren’t necessary for every restaurant. Traditional POS terminals may still work best for concepts where:
• the dining room is smaller
• most orders happen at the counter
• staff prefer a stationary workflow
Like most restaurant technology decisions, the best choice depends on how the business operates.
Why Some Servers Resist Handheld POS at First
When restaurants first introduce handheld POS devices, it’s common for some staff to be hesitant.
Servers who are used to a traditional workflow often worry that handheld devices will slow them down or make service feel less personal.
In many cases, that hesitation fades once the team becomes comfortable with the system. After a short adjustment period, many servers find that handheld devices actually make their job easier by reducing trips across the restaurant and helping them manage orders more efficiently.
Like most technology changes in restaurants, the key is proper setup, training, and giving staff time to adapt to the new workflow.
Choosing the Right Approach
Handheld POS devices can be a powerful tool when they fit the way a restaurant operates. But they’re only one piece of a larger POS system.
The most important factor is choosing technology that supports your team’s workflow and makes daily operations easier.
Since 1988, Hospitality Control Systems has helped restaurants and bars implement reliable POS technology with on-site installation, hands-on training, and real 24/7 support.
We help businesses evaluate POS options based on how their operation actually runs so they can choose solutions that truly support their workflow.