SpotOn

Written By Jessica Flaitz

Keep Guests Coming Back with SpotOn Loyalty

Presented by Hospitality Control Systems

Because every guest should feel like a regular

Once you’ve streamlined the way you seat and manage guests, the next opportunity is turning those first-timers into repeat visitors. SpotOn Loyalty gives restaurants, bars, and cafés an easy way to reward guests, build stronger relationships, and grow a loyal customer base — all through the POS you already use.

A Loyalty Program Guests Want to Join

SpotOn Loyalty lives directly inside your POS and online ordering system, so joining takes almost no effort. Guests can enroll at checkout, through your website, or by using the free GoTo Place app. If you want to boost signups, you can add an enrollment reward to make the first visit even sweeter.

Guests can check in with a phone number, loyalty card, or the app. Every qualifying visit is recorded automatically, no matter how they order.

When a reward is earned, it applies automatically at the POS or during online checkout. There’s nothing for your staff to track, and nothing for your guests to remember.

Key Features

  • Fully integrated with SpotOn POS

  • Automatic enrollment with every qualifying transaction

  • Optional sign-up rewards

  • Check-in by phone number, loyalty card, or GoTo Place app

  • Customizable rewards and promotions

  • Guest tracking for visits, orders, and preferences

  • Real-time reporting for ROI and campaign performance

  • Website signup widget for quick online enrollment

  • Branded loyalty screens with your logo and color palette

Marketing That Feels Thoughtful and Personal

SpotOn Loyalty works hand-in-hand with guest data from Reserve and Waitlist, allowing you to send messages that feel genuine and well-timed. Automated tools help you:

  • Celebrate birthdays

  • Thank frequent diners

  • Reach out to guests who haven’t visited in a while

  • Share exclusive promotions

  • Send email or social campaigns automatically

These small touchpoints help turn a casual guest into a returning regular — without adding work to your staff’s plate.

A Seamless Guest Journey, Supported by HCS

When SpotOn Reserve and SpotOn Loyalty connect, your guests move through a smooth, consistent experience from the moment they check in to the moment they earn a reward for coming back. It feels organized, personal, and effortless.

With HCS, you get local training, setup assistance, and ongoing support whenever you need it.

Schedule a demo with HCS today.

See how SpotOn’s connected tools can strengthen your brand, simplify your operations, and keep guests returning again and again.

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Jessica Flaitz
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