SpotOn
Smarter Bookings with SpotOn Reserve
Presented by Hospitality Control Systems
Powering the Perfect Guest Experience
A great guest experience starts before guests even arrive. SpotOn Reserve, gives restaurants, bars, and cafés one place to manage reservations, waitlists, and guest communication.
It’s more than reservation software — it’s a complete front-of-house system that helps you seat faster, protect your guest data, and keep every table working for you.
Keep the Revenue and the Relationship
One of the biggest differences between SpotOn Reserve and many third-party reservation platforms is cost and control.
Most competing systems charge a per-reservation fee, sometimes as high as $4 per cover. For busy dining rooms, that adds up fast. SpotOn Reserve charges no per-reservation or per-cover fees, allowing you to keep more of the revenue you already earn.
Many third-party tools collect your customers’ emails and visit history for their own marketing — even showing competing restaurants’ advertisements during the booking process.
With SpotOn Reserve, the guest stays with you. Their information stays with you. The marketing opportunities stay with you. In other words, everything stays in-house.
Key Advantages:
No per-reservation or per-cover fees
Your guest list belongs to you — not a marketplace
No competing venues shown to guests mid-booking
Better foundation for loyalty, marketing, and VIP programs
When you partner with SpotOn through HCS, you’re not just adopting software — you’re regaining ownership of your customer relationships. Stop renting access to your own guests.
Online Booking, Your Way
SpotOn connects reservations directly to your website, social media, and Google Business Profile. Guests can book however they prefer without being pushed into a marketplace filled with competitors.
Regulars can even use the GoTo Place app to reserve a table or add themselves to the waitlist — all without seeing another restaurant.
It’s easier for new guests to find you and easier for loyal guests to come back.
Automated Reminders and Two-Way Texting
SpotOn Reserve sends confirmation messages and reminders automatically, reducing no-shows and last-minute cancellations.
Built-in two-way texting allows guests to confirm, update, or cancel with a quick reply — giving hosts more time to focus on seating, not chasing down messages.
Host Dashboard Built for Busy Shifts
The intuitive Host Dashboard shows reservations and the waitlist side by side. Your team can instantly see who’s arriving, who’s waiting, and which tables are turning.
Adjust turn times, use automatic table suggestions, and keep service flowing smoothly without overwhelming the kitchen.
Want to Take the Experience Even Further?
Add SpotOn Seat & Send for seamless in-seat ordering. Once guests are seated, they can scan a QR code, view the menu, and order right from their table.
It keeps the efficient flow you’ve created at the door going all the way through the meal — faster service, fewer bottlenecks, and a better guest experience.
Why Work with HCS
HCS is a certified SpotOn dealer supporting restaurants across Ohio, Pennsylvania, Michigan, West Virginia, and beyond. We handle implementation, staff training, and ongoing support — real help from real people, not ticket numbers. Ready to see what SpotOn can do for your business?
Schedule a demo with HCS or give us a call — we’ll help you find the right solution for your operation.
Next in the Series
You’ve organized the waitlist.
You’ve brought reservations and guest data back under your own roof.
Now it’s time to bring guests back again — and again.
Next up: Keep Guests Coming Back with SpotOn Loyalty
