HCS Service Plans and Tech Support

POS Service and Support for Your New or Existing Point of Sale System

Our commitment to outstanding customer service doesn’t end after your new point of sale system is installed. HCS’s experienced support team has the technical background and knowledge to keep your POS system up and running so you can focus on what really matters: taking care of your customers.

Choose a Tech Support Program That’s Right for Your Business

We offer several POS service and support programs to choose from to fit your needs and your budget. You can purchase these extended service plans to take effect after your warranty period expires to avoid disruption to operations or downtime.

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Gold Service Program

HCS provides comprehensive POS system service through our Gold Service Program. This program includes:

  • Software support
  • Equipment maintenance including lubrication, cleaning, adjustments, and replacement of parts that are unserviceable
  • Troubleshooting
  • Budgeted phone support
  • 24/7 help desk

It also includes discounted on-site labor and after-hours on-site service calls if your business is located within driving distance from our offices in Akron, Ohio. Call us for more information on POS service in Akron, Cleveland, Columbus, Toledo, Youngstown, and surrounding areas in Ohio, as well as the Pittsburgh area in western Pennsylvania and the Wheeling area in West Virginia.

If your business is located beyond driving distance from our office, service and support packages includes depot repair of equipment shipped to our office and equipment parts and labor for depot repairs

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Silver Service Program

HCS 24/7 also offers phone support through our Silver Service Program. Regardless of the time of day, you can get answers to your questions and help from our tech support professionals. Call 24-hour phone support as many times as you needed for a flat monthly rate.

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Bronze Service Program

Our Bronze Service Program allows you to call phone support as needed. On this plan you are billed for each call.

Contact Us for Service and Support

Our office is open Monday through Friday from 9 a.m. to 5 p.m. eastern time for live POS service and support or for supply reorders. For after hours calls, leave a message for the on-call technician available 24 hours a day.

To reach 24/7 phone support, call (330) 633-1221